Deleting your data

You can ask us to delete the data Julio holds about you at any time.

How

• Email [privacy@yourdomain] from the address on your account (or the number you use on WhatsApp), with the subject “Delete my data”.
• If you connected Julio to Facebook or Instagram, you can also remove Julio in your Facebook settings under Apps and websites.

What happens next

• We confirm your request within 3 working days and delete your account, messages and connected-account data within 30 days.
• Backups are cleared within 90 days. We keep only what the law requires, such as invoices.
• If you run a website on Julio, we’ll give you a copy of your pages and enquiries first if you ask.